Qs and As
Here you’ll find many commonly asked questions!
If your question isn’t here, please contact us and we’ll be happy to answer any questions.
”Basic” model series:
Q: Do you have installations videos or instructions?
A: YES! All of our products come with installation instructions (compiled by us, written in plain English with colour photos) which are sent to you via email just after you’ve placed an order. We also provide a quick start guide with QR code that links you to the full install / user guide with the unit.
Q: Can I install the unit myself?
A: YES! Provided you have some knowledge in removing dash panels etc in your car, and can follow our clear instructions, there is no reason why you shouldn’t be installing our products! Please note that if you are not confident in removing dash panels etc, then we recommend getting it installed by a professional (we can also help with suggestions here, simply send us a message after you’ve ordered and we can suggest a business that’s close to you).
Q: How much does a professional charge to install?
A:Installation charges vary depending on the vehicle, the person doing the job and the products to be installed. As a general guide, installation of our unit only ranges from $100 - $250. We can provide a more accurate estimate if you send through your vehicle details.
Q: Is the unit plug + play?
A: YES! Our units have fully plug and play harnesses.
Q: Does the unit come with a new dash frame?
A: YES! Our vehicle-specific units are a complete kit, with the unit mounted into a new dash frame.
Q: Will my steering wheel controls still work?
A: YES! All of our vehicle - specific units include plug and play harnesses that will retain your steering wheel controls.
Q: Will the unit retain my reverse camera?
A: YES! In most cases, our plug and play harnesses with retain your reverse camera (with exception to some models where it is an optional extra).
Q: Can I install an aftermarket reverse camera if my car didn’t come with one?
A: YES! We have high quality reverse cameras available as optional extras.
Q: Can I connect an auxiliary camera (front facing or caravan mounted camera) to this unit?
A: YES! All of our units support an auxiliary camera. There are some limitations on this though, it’s best to contact us with specific requirements so we can clarify this for you.
Q: Is my phone going to work with wireless Apple CarPlay / Android Auto?
A: Generally speaking, if your phone is less than 5 years old it will support this function. If in doubt, send us a message with your phone model details and we can help! You can also do a simple google search.
Standard and Upgraded QLED Series:
Q: Do you have installations videos or instructions?
A: YES! All of our products come with installation instructions (compiled by us, written in plain English with colour photos) which are sent to you via email just after you’ve placed an order. We also provide a quick start guide with QR code that links you to the full install / user guide with the unit.
Q: Can I install the unit myself?
A: YES! Provided you have some knowledge in removing dash panels etc in your car, and can follow our clear instructions, there is no reason why you shouldn’t be installing our products! Please note that if you are not confident in removing dash panels etc, then we recommend getting it installed by a professional (we can also help with suggestions here, simply send us a message after you’ve ordered and we can suggest a business that’s close to you).
Q: How much does a professional charge to install?
A:Installation charges vary depending on the vehicle, the person doing the job and the products to be installed. As a general guide, installation of our unit only ranges from $100 - $250. We can provide a more accurate estimate if you send through your vehicle details.
Q: Is the unit plug + play?
A: YES! Our units have fully plug and play harnesses.
Q: Does the unit come with a new dash frame?
A: YES! Our vehicle-specific units are a complete kit, with the unit mounted into a new dash frame.
Q: Will my steering wheel controls still work?
A: YES! All of our vehicle - specific units include plug and play harnesses that will retain your steering wheel controls.
Q: Will the unit retain my reverse camera?
A: YES! In most cases, our plug and play harnesses with retain your reverse camera (with exception to some models where it is an optional extra).
Q: Can I install an aftermarket reverse camera if my car didn’t come with one?
A: YES! We have high quality reverse cameras available as optional extras.
Q: Can I connect an auxiliary camera (front facing or caravan mounted camera) to this unit?
A: YES! All of our units support an auxiliary camera. There are some limitations on this though, it’s best to contact us with specific requirements so we can clarify this for you.
Q: Is my phone going to work with wireless Apple CarPlay / Android Auto?
A: Generally speaking, if your phone is less than 5 years old it will support this function. If in doubt, send us a message with your phone model details and we can help! You can also do a simple google search.
Q: I see the unit has “dual Bluetooth”, does this mean I can connect two phones at the same time?
A: No, the dual Bluetooth chips are designed so that you can connect a phone and a Bluetooth data device (such as our OBDII adapters, dual battery monitors etc). You can connect more than one phone to the unit, but you will need to either turn off the Bluetooth of the phone you don’t want to connect, or select which phone to connect in the Bluetooth app.
Q: Can I download apps onto the unit?
A: YES! Our standard and upgraded QLED models have the Google Play store installed, we also install an alternative app (APK Pure) that doesn’t require a google account. The unit has two ways to connect to a network. The first being via a phone hotspot (WiFi) and the second being via a dedicated SIM card and antenna (SIM card holder and antenna are supplied with the kit).
