Warranty Information

Warranty
By purchasing our product/s you are agreeing to our warranty terms and conditions outlined below:
Terms and conditions - Warranty
All of our products are covered by 12 months limited warranty
1. Custom Car Stereo Systems and / or its employees are not responsible for damages caused to the vehicles electrical system, components or interior panels due to poor installation. DIY customers install our products at their own risk.
2. Custom Car Stereo Systems will NOT provide a warranty repair and / or replacement service for damage to our products due to poor installation. DIY customers install our products at their own risk. We strongly suggest getting a professional to install our products.
3.Custom Car Stereo Systems does NOT guarantee compatibility and / or provide warranty for third party devices (this includes but are not limited to phones, USB storage devices, factory components and software).
4. Only use the supplied harnesses to connect our products to the vehicles wiring as per the installation instructions. We do not guarantee compatibility with other brand harnesses. Using any alternative harnesses that are not supplied with the unit may void any product warranty. 
5. Modifications to the supplied harnesses that are NOT approved by Custom Car Stereo Systems may void any product warranty.

Custom Car Stereo Systems will NOT provide warranty for products that are misused, damaged, installed incorrectly or have third party software installed that contains malware / viruses. 

Refund Policy:
In the event of a customer requesting a refund of the purchase price, the following guidelines must be met:
* The refund must be requested and posted within 14 days of receiving the products.
* The product/s will need to be removed at the customers expense (if required) and placed in the original packaging.
* The product/s will need to be posted using registered post to Custom Stereo Systems' return address. Return postage is payable by the customer.
* It is the customers’ responsibility to ensure the product/s are packaged adequately when returning them to Custom Car Stereo Systems. Items damaged during transit due to poor packaging are NOT covered under warranty. 
* Once Custom Car Stereo Systems has received the product/s, they will inspect and test the product/s before processing a refund. Once the product/s have been inspected / tested, and found to be of acceptable quality and without damage, Custom Car Stereo Systems will process the refund within 14 business days, please note: postage costs are NOT refundable.
* If the product/s are returned damaged or faulty (not in a re-sellable condition), Custom Car Stereo Systems can deny the claim for a refund or refund the purchase price minus the costs to restore the condition of the product/s.
* Optional software licence activations and screen protectors (if fitted to the screen) are NOT refundable.

*In the event of a customer request for a refund AFTER the 14 day period has passed, Custom Car Stereo Systems will offer a repair / replacement initially. If this is rejected by the customer, Custom Car Stereo Systems will take into consideration the amount of time the customer has used the product/s for and may offer a refund at a reduced rate. This rate is 8.3% per month used, or part thereof (for example, after 6 months the refund amount offered will be 50% of the purchase price, excluding postage costs). The customer will be informed of this reduced amount BEFORE a refund is accepted. Once Custom Car Stereo Systems has received the product/s back from the customer, they will inspect and if passed the inspection, process the refund within 14 business days.
 
Return / Warranty Repair Policy:
In the event of a problem with our product/s, we will attempt to solve the problem via correspondence with the customer. This may include voice calls, text messages or emails. If the problem cannot be resolved in this manner, they will request the product/s be sent back for repair or replacement.
The following guidelines must be met:
* The original purchase date is less than 12 months from the request for a return / repair date.
* The customer has received (in text format) an authorization to send back the product/s.
* All requested products / components are sent back.
* Any labour charges to remove the requested product/s are the responsibility of the customer. 
* Warranty / repair return postage is the responsibility of the customer.
Once we receive the requested products, they will test and repair / replace any faulty components and send the products back to the customer within 28 days.
PLEASE NOTE RE: REFUNDS:
Applies to replacement units only 
Due to certain optional extras requiring customization / software activation that is not transferable (list below) the refund amount will be reduced to exclude these products / optional extras:
* Camera override switch needs to be hard wired into the harness, this permanently modifies the harness. $50 will be deducted from the total refund amount. 
* Ozi Explorer 4WD mapping requires unit specific activation that is not transferable. $65 will be deducted from the total refund amount.
Software Updates:
Some problems experienced by the customer may be fixed by the way of a software update. These updates are released regularly and is the responsibility of the customer to update software when instructed by a Custom Car Stereo Systems staff member.
If you contact Custom Car Stereo Systems with a product issue, you may be directed to check for updates. If there are none currently available, we will advise you to take photos and / or video of the issue/s so we can determine the fault and work to provide a solution.
Custom Car stereo systems does not warrant the software / apps installed on our products, only the hardware / harnesses, but will provide technical support to help solve any software issues that may arise.

Terms and conditions

Custom Car Stereo Systems and / or its employees are not responsible for damages caused to the vehicles electrical system, components or interior panels due to poor installation. DIY customers install our products at their own risk.

2. Custom Car Stereo Systems will NOT provide a warranty repair and / or replacement service for damage to our products due to poor installation. DIY customers install our products at their own risk. We strongly suggest getting a professional to install our products.

Custom Car Stereo Systems does NOT guarantee and / or provide warranty for third party devices (this includes but are not limited to phones, USB storage devices, factory components and software).

Custom Car Stereo Systems will NOT provide warranty for products that are misused, third party software is installed or contains malware / viruses. 

Refund Policy:

In the event of a customer requesting a refund of the purchase price, the following guidelines must be met:

* The refund must be requested and posted within 14 days of receiving the products.

* The product/s will need to be removed at the customers expense (if required) and placed in the original packaging.

* The product/s will need to be posted using registered post to Custom Stereo Systems' return address. Return postage is payable by the customer.

* Once Custom Car Stereo Systems has received the product/s, they will inspect and test the product/s before processing a refund.

* Once the product/s have been inspected / tested, and found to be of acceptable quality and without damage, Custom Car Stereo Systems will process the refund within 14 business days, please note: postage costs are NOT refundable.

* If the product/s are returned damaged or faulty (not in a re-sellable condition), Custom Car Stereo Systems can deny the claim for a refund or refund the purchase price minus the costs to restore the condition of the product/s.

In the event of a customer request for a refund AFTER the 14 day period has passed, Custom Car Stereo Systems will offer a repair / replacement initially. If this is rejected by the customer, Custom Car Stereo Systems will take into consideration the amount of time the customer has used the product/s for and may offer a refund at a reduced rate. This rate is 8.3% per month used (for example, after 6 months the refund amount offered will be 50% of the purchase price, excluding postage costs). The customer will be informed of this reduced amount BEFORE a refund is accepted. Once Custom Car Stereo Systems has received the product/s back from the customer, they will inspect and if passed the inspection, process the refund within 14 business days. 

Return / Warranty Repair Policy:

In the event of a problem with our product/s, we will attempt to solve the problem via correspondence with the customer. This may include voice calls, text messages or emails. If the problem cannot be resolved in this manner, they will request the product/s be sent back for repair or replacement.

The following guidelines must be met:

* The original purchase date is less than 12 months from the request for a return / repair date.

* The customer has received (in text format) an authorization to send back the product/s.

* All requested products / components are sent back.

* Any labour charges to remove the requested product/s are the responsibility of the customer. 

* Warranty / repair return postage is the responsibility of the customer.

Once we receive the requested products, they will test and repair / replace any faulty components and send the products back to the customer within 28 days.

Software Updates:

Some problems experienced by the customer may be fixed by the way of a software update. These updates are released regularly and is the responsibility of the customer to check and update software.

If you contact Custom Car Stereo Systems with a product issue, you may be directed to check for updates. If there are none currently available, we will advise you to take photos and / or video of the issue/s.

Custom Car stereo systems does not warrant the software installed on our products, only the hardware / harnesses, but will provide technical support to help solve any software issues that my arise.

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